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FAQs

Balloon Garland Kits

Can I blow up the balloons the day before the event? How long do the balloons last?

Since balloons for your balloon garland will be air-filled, they can actually last 5-7 days (out of direct sun and heat!) We usually recommend setting up the garland 1-2 days before the event.

How many balloons come with a kit?

Each kit comes with enough balloons in a variety of sizes to make your garland nice and full. No skimpy garlands here!

The 20-foot garland: about 200 balloons.
The 15-foot garland: about 150 balloons.
The 10-foot garland: about 100 balloons.
The 5-foot garland: about 50 balloons.

How do I hang the garland?

If you're looking to hang the garland from a wall, for a sturdy or secure hang, I recommend a product similar to "command hooks". Attach the hooks to your wall, and uses string to hang the garland around the hooks.

If you want to use the garland outside, you can also use Command Hooks if hanging from a wall or entryway. 

If you'd like the garland to be free-standing, you will need something like a Backdrop Stand, which you can find on Amazon.com.

I want my garland to have that "matte" look. Are the balloons matte?

Our balloons naturally have some shine to them. But if you want your balloons to look extra matte, they will need to oxidize. Oxidization occurs when the balloons come in contact with oxygen and sunlight!

We don't recommend leaving the balloons out in the sun (sunlight and heat can cause popping), but one easy technique is to blow them up early 2-3 days early! The longer balloons are blown up, the more matte they will become.

Checking Out

Discount codes

Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. Discount codes cannot be combined with others. 

Shipping

What is your standard delivery time?

We ask our US customers (including Canada) to allow up to 8 business days to receive their orders. While they are likely to arrive sooner, this helps to provide a buffer should there be any unexpected delays. We ask customers based outside of the US to please allow up to 14 business days to receive their order. 

I am an International customer, what shipping carrier do you use?

If you are ordering outside of the US (not including Canada) all orders will be shipped through USPS Priority Mail International. 

I need to change my shipping address

Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. We can cancel the original order and ask that you place a new order again with the correct address. 

When will my order ship?

We ask our US customers to allow 1-3 business days for processing of all ground shipments. Actual transit time will depend on where in the US the customer is located and what shipping method is chosen.

How do I track my order?

When your order has shipped we will send you an email with the tracking information. Once you receive this tracking information, you will be able to track your order either by logging into  www.elliesparty.com or by clicking the tracking link within your shipping confirmation email. Please note, it may take up to 24 hours for your tracking information to update. Should tracking information not update after 3 days, please contact us with your order number at support@elliesparty.com.

Where is my order?

All US orders are shipped via USPS. You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact support@elliesparty.com or live chat.                                               

The tracking on my order does not say delivered, but I should have received it by now - can you help?

If your tracking information states that your package was not delivered (lost in transit) by the carrier within the anticipated time period, please contact Ellie’s Party immediately.

We will look into the situation and if the package is lost in transit by the carrier we will issue a refund or reship the order.

My order tracking information says it was delivered, but I never received it. What can I do?

If your tracking information states that your package was delivered by the carrier, but you have not received it, we kindly ask that you give your local post office a quick call to see if they have the package. There are times that the tracking shows delivered, but the package does not get dropped off until the next day or so. If you still have not received the order within 3 business days, please contact our customer service team at support@elliesparty.com 

Issues with My Order

I have an issue with my order - how do I get help?

At Ellie's we want you to have a 5-star experience with our products and service! Please reach out directly to us via live chat or support@elliesparty.com and we'll do our best to help resolve any issues in a timely fashion.

Please note our team works regular business hours - Monday - Friday, 9am-5pm EST.

I am missing part of my order

If you did not receive your complete order, please contact our customer service ASAP team at support@elliesparty.com.

The items have arrived defective or damaged. What can I do?

We take feedback from our customers very seriously. If you have any issues with quality or damages, please contact us within 5 days of delivery. We may request images for all issues regarding quality or damages. Customers should reach out to support@elliesparty.com  with their order number. Customers outside of the US will be offered a refund only, no replacements will be sent.

Cancellations / Refunds

Can I cancel my order?

Yes, you can, if you contact us ASAP before it is shipped. Ellie’s Party Supply is closed on the weekends. Kindly contact us at support@elliesparty.com. Please note once an order ships it cannot be cancelled. If you are unable to cancel you may return the order for a refund (see return info). Please also note we do not provide a refund for the shipping charges. 

I would like a full or partial refund.

We offer free, easy, hassle-free returns and exchanges for any reason within 60 [suggest 30 days instead] days of purchase. You may return your order for a different product or a refund to your original payment method.Please allow up to 48 hours upon receiving the return for the return to be processed for exchange or refund.

Please note that products must be in the following condition for an exchange or return:

  • Returned items must be returned in original product packaging
  • Returned items must be unopened and unused. 
  • Free returns labels are currently available for customers in the USA only
  • Original shipping costs will not be refunded.
  •  If you received a promotional discount on your order, that amount will be deducted from your return. Returns received past the allowable date (as shown on your packing list)  will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. If you want to check the status of your return, please email support@elliesparty.com and provide tracking information.

To initiate a return or exchange, please complete the following steps:

  • Email or Live Chat with us to initiate a return or exchange request
  • We will send you a prepaid return label
  • Print the return label and tape it onto the package
  • Drop off the package with your local USPS

Your refund or will be issued once we receive the return at our facility. 

If you have more questions, please Live Chat with us or reach out any time at support@elliespartysupply.com

Where is my refund?

Once we have refunded your order to the original payment method, it can take 3 to 5 working days depending on your bank.