Shipping & Returns
What is the shipping cost?
Shipping charges are based on package weight and destination and are set by the carrier and not Ellie’s Party Supply. Your shipping cost will be calculated at checkout.
When will my order ship?
We ask our US customers to allow 1-3 business days for processing of all ground shipments. Actual transit time will depend on where in the US the customer is located and what shipping method is chosen.
What is your standard delivery time?
We ask our US customers (including Canada) to allow up to 8 business days to receive their orders. While they are likely to arrive sooner, this helps to provide a buffer should there be any unexpected delays. We ask customers based outside of the US to please allow up to 21 business days to receive their order.
I am an International customer, what shipping carrier do you use?
If you are ordering outside of the US (not including Canada) all orders will be shipped through USPS Priority Mail International.
I need to change my shipping address
Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. We can cancel the original order and ask that you place a new order again with the correct address.
How do I track my order?
When your order has shipped we will send you an email with the tracking information. Once you receive this tracking information, you will be able to track your order either by logging into www.elliesparty.com or by clicking the tracking link within your shipping confirmation email. Please note, it may take up to 24 hours for your tracking information to update. Should tracking information not update after 3 days, please contact us with your order number at firstname.lastname@example.org.
Where is my order?
All US orders are shipped via USPS. You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact email@example.com or live chat.
The tracking on my order does not say delivered, but I should have received it by now - can you help?
If your tracking information states that your package was not delivered (lost in transit) by the carrier within the anticipated time period, please contact Ellie’s Party immediately.
We will look into the situation and if the package is lost in transit by the carrier we will issue a refund or reship the order.
My order tracking information says it was delivered, but I never received it. What can I do?
If your tracking information states that your package was delivered by the carrier, but you have not received it, we kindly ask that you give your local post office a quick call to see if they have the package. There are times that the tracking shows delivered, but the package does not get dropped off until the next day or so. If you still have not received the order within 3 business days, please contact our customer service team at firstname.lastname@example.org
Returns & Exchanges
I would like a full or partial refund.
We offer easy, hassle-free returns and exchanges for any reason within 30 days of purchase. You may return your order for a different product or a refund to your original payment method. Please allow up to 48 hours upon receiving the return for the return to be processed for exchange or refund.
The item(s) must be unopened, in the original packaging and accompanied by a return authorization approval. Once product packaging is opened, it may no longer be returned.
Please reach out to the customer service team at email@example.com to request your return authorization approval before anything is shipped back. Returns without a return authorization approval will be returned to the shipper.
Items returned after 30 days are not eligible for a refund.
The original shipping and handling charges are not refundable.
If you received a promotional discount on your order, that amount will be deducted from your return.
No returns on custom orders.
We do not replace or refund orders delivered to incorrect addresses supplied by customers. Please triple check that your shipping address is your current address and that it's spelled correctly before completing your purchase.
Ellie’s Party Supply reserves the right to refuse a return, exchange, or refund on opened or used merchandise not returned in its original condition beyond the return/ exchange period. We only accept returns on merchandise purchased from Elliesparty.com.
Ellie’s Party Supply provides prepaid return labels in limited situations. Ellie’s Party Supply does not provide prepaid return labels on orders in which the order was accidentally placed or is no longer needed.
Please mail your package in a secure and traceable method to the address below. Be sure to provide the return tracking information to firstname.lastname@example.org and keep your return tracking information and until the refund has been processed:
Ellie’s Party Supply Returns
153 Lexington Road N
Lincoln, MA 01773
If you have more questions, please Live Chat with us or reach out any time at email@example.com